Tech Support Team Lead

Are you fluent in code? Are you interested in how to improve yourself and others?  Then we are sure you would be a great fit for us. Epassi payments Ltd is growing and we are looking for a Tech Support Team Lead to Espoo, Finland. We have flexible working style and remote work is possible.   

We are a modern and growing tech company. Epassi was founded in 2007 and is a multi-wallet mobile payment solution that consists of several employee benefits and payment streams. Our goal is to provide the best tech solutions for benefits and wellness for our customers. As a company we are inspiring, innovative & we have a low hierarchy level, which allows everyone to have their voice heard. By joining us, you will develop yourself and have a possibility to have an impact on wellbeing and daily life of over 1 Million users across Nordics. 

In the role as Tech support team lead you will be responsible for growing a high performing Tech Support team and  development and support of the Epassi product platform.  

Main responsibilities: 

  • leading and providing support to the 2nd / 3rd line Tech Support Team 
  • growing blameless culture of trust, learning and continual improvement, encouraging people to take action 
  • providing feedback and guidance to team members conducting regular one on ones to support team members in their career development and personal growth 
  • monitoring trends and analyzing production problems 
  • ownership and improving the Tech Support processes along with team members 
  • support the team with prioritization of the work and coordination till successful problem resolution if needed 
  • assisting the team members with day-to-day operational details including technical mentoring and expertise  
  • driving development of minor, identification of new features opportunities (Epassi platform self-service capabilities) and automation of the most common support requests  
  • providing hands-on involvement in 2nd / 3rd line day-to-day operations and bug fixing 
  • working closely with other teams to drive down number of issues / problems 

 

You will be a great fit if you have: 

  • Finnish & English languages are compulsory 
  • At least 3 years of experience as Tech Support Specialist / Developer or Tech Support Lead 
  • strong IT skills and proven development experience preferably in Ruby or Java 
  • understanding of customer service, issue resolution, tech support and development best practices 
  • experience in data analysis and dashboards to create KPI reporting’s 
  • ability to understand system architecture 
  • problem solving and analytic thinking 

Why you should join us:  

  • truly international environment with colleagues in three countries across Europe 
  • we give an opportunity to develop and impact on the ways of working and we have low hierarchy style- company  
  • we are fast growing tech company;, you will have a chance to impact on many things and grow together with us  
  • you will work in a unique team environment - motivated people with a great sense of humor 
  • great benefit package such as private health care, lunch benefit, wellbeing & culture benefit, healthy snacks & refreshments at the office 
  • we support wellbeing of our employees in all matters, and it is possible to have flexible working time. If you live in Helsinki area, you can always decide how much you work from the office, we are developing the hybrid working style model. 
  • we have a strong community, have fun at work and organize events outside the office 

Hiring manager for this position is CTO of Epassi: Petteri Laesvuori. If you want to ask more information about this opportunity, please contact via careers@epassi.com  

 

Apply now!

The position will be filled immediately when a suitable applicant is found, so don’t hesitate to apply! We're waiting for you!