IT Support Specialist

Are you fluent in code? Are you interested in how to improve yourself and others?  Then we are sure you would be a great fit for us. Epassi Payments Ltd is growing and we are looking for IT Support Specialist to Espoo, Finland or Łódź, PolandWe have flexible working style and remote work is possible.   

We are a modern and growing tech company. Epassi was founded in 2007 and is a multi-wallet mobile payment solution that consists of several employee benefits and payment streams. Our goal is to provide the best tech solutions for benefits and wellness for our customers. As a company we are inspiring, innovative & we have a low hierarchy level, which allows everyone to have their voice heard. By joining us, you will develop yourself and have a possibility to have an impact on wellbeing and daily life of over 1 Million users across Nordics.  

Main responsibilities:  

  • providing 2nd / 3rd line technical support for the organization and fulfilling support requests 
  • analysis of the production problems of the Epassi platform 
  • bug fixing, development of new features (self-service capabilities) and automation of the most common support requests 
  • escalation of support issues to product and development teams if needed 
  • support and maintenance of product configuration 
  • maintenance of existing API based integrations (configurations, support) 
  • coordination and support of partners’ activities during integrations 
  • ad hoc reports/statistics preparations 
  • production deployments 
  • monitoring of the production system 

You will be a great fit if you have: 

  • proven experience and solid programming skills in Ruby or Java 
  • knowledge of relational databases (MySQL) and SQL queries 
  • experience with API development, debugging and testing 
  • ability to understand system architecture 
  • problem solving skills 
  • working proficiency in English 

Why you should join us:  

  • truly international environment with colleagues in three countries across Europe 
  • we give an opportunity to develop and impact on the ways of working and we have low hierarchy style- company  
  • we are fast growing tech company;, you will have a chance to impact on many things and grow together with us  
  • you will work in a unique team environment - motivated people with a great sense of humor 
  • great benefit package such as private health care, lunch benefit, wellbeing & culture benefit, healthy snacks & refreshments at the office 
  • we support wellbeing of our employees in all matters, and it is possible to have flexible working time. If you live in Helsinki area, you can always decide how much you work from the office, we are developing the hybrid working style model. 
  • we have a strong community, have fun at work and organize events outside the office 

Hiring manager for this position is CTO of Epassi: Petteri Laesvuori. If you want to ask more information about this opportunity, please contact via careers@epassi.com  

 

Apply now!

The position will be filled immediately when a suitable applicant is found, so don’t hesitate to apply! We're waiting for you!